At ExcelLife Learning Pvt Ltd we strive to deliver any physical course materials, merchandise, or printed certificates accurately and on time. This Shipping & Delivery Policy explains our processing, shipping, and delivery procedures.
1. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods processing may take longer; we will notify you if there is any delay.
2. Shipping Methods & Delivery Time
We ship via trusted courier partners. Estimated delivery times (after dispatch) are:
- Within India: 3–7 business days
- International: 7–21 business days (customs may add delays)
3. Shipping Charges
Shipping charges (if any) are calculated at checkout and depend on the delivery address, package weight, and the chosen shipping method. Free shipping promotions will be applied where stated.
4. Delivery Areas
We deliver to all addresses within our serviceable regions. If your address is outside our delivery zone, we will contact you to arrange alternatives or refund the shipping charges.
5. Tracking Your Order
Once your order is dispatched, we will send a confirmation email with a tracking number and courier details. Use that tracking number on the courier’s website to monitor delivery status.
6. Delays & Force Majeure
Delivery times are estimates. Factors such as extreme weather, strikes, customs clearance, or other unforeseen events may delay delivery. We will communicate any significant delays and work to resolve them.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please notify us within 48 hours of delivery (or the expected delivery date for lost items). Provide photos of damaged items and packaging if applicable. We will work with the courier to resolve the issue and will offer a replacement or refund where appropriate.
8. Returns & Exchanges
Returns and exchanges for physical goods are handled according to our Cancellation & Refund Policy. Items must be returned in original condition and packaging unless damaged in transit.
9. Contact for Shipping & Delivery
For any shipping questions, tracking help, or to report issues, contact us:
- Website: https://excellifelearning.com/
- Email: support@excellifelearning.com
- Phone: +91 7667669766
10. Policy Updates
We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page and will take effect immediately upon posting.
