At ExcelLife Learning Pvt Ltd, we strive to ensure our learners have a smooth and satisfactory experience. This Cancellation & Refund Policy outlines the terms under which you may cancel your enrollment and request a refund.
1. Course Cancellation by the User
You may cancel your enrollment before the course start date by contacting our support team. Cancellations after the course start date may not be eligible for a full refund.
2. Cancellation by ExcelLife Learning Pvt Ltd
In rare cases, we may cancel a course due to unforeseen circumstances such as insufficient enrollment, trainer unavailability, or technical issues. If this happens, you will be offered either:
- A full refund of the course fee, OR
- Transfer to a future batch or alternative course of equal value
3. Refund Eligibility
Refund requests will be considered under the following conditions:
- The request is made within 7 days of purchase and before attending more than 20% of the course.
- Technical issues that prevent you from accessing the course, and our support team is unable to resolve them.
- Duplicate payment due to a technical error.
4. Non-Refundable Items
- Registration fees or administrative charges
- Courses purchased during special discount promotions, unless required by law
- Completed courses or training already delivered
5. Refund Process
All approved refunds will be processed within 7–10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.
6. Contact for Cancellations & Refunds
To request a cancellation or refund, please contact us:
- Website: https://excellifeacademy.com/
- Phone: +91 7667669766
7. Policy Updates
We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.
